So, your product arrived and now it’s not dispensing…so frustrating! 😬
Don’t worry, we’re here to help.
Many of our products utilize airless pumps which operate on a vacuum system in order to dispense the product while also keeping it fresh and free of contaminants. The beauty of these bottles is they allow you to use all of the product, unlike old school “straw” type dispensers. But just like anything else in life, nothing is absolute! Sometimes the disk that pushes the product to the top gets stuck, or the bottle gets air inside - clearly the enemy of an “airless” pump.
Luckily, with just a little patience, we can fix it!
🔧 Tip #1: When you first get your product, prime the airless pump by placing your finger over the dispenser and simultaneously pump it 10-15 times, or until you feel the product begin to move up the dispenser.
🔨 Tip #2: If your bottle stops dispensing during regular use, put the lid on, turn the product upside down and tap it several times against a towel. Then pump the dispenser slowly about 15-20 times upside down.
📎 Tip #3: Should your bottle become truly stuck, insert a paperclip into the tiny hole on the bottom of the bottle and push with all your might until you feel the disk move up to meet the product. Try priming it again and it should work.
⛏ Tip #4: We do not recommend attempting to dismantle the package as this will let air in and compromise the product and the operation of the airless pump!
For a detailed demonstration, check out our YouTube video.